Terms & Conditions

Rachnika offers art and craft supplies, DIY kits, festive decorations, gifting products and selected handmade, customised or creative products and services.

References to products and services in these terms apply only to offerings available on our website at the relevant time.

By using our website or placing an order, you agree to these terms and the applicable website policies.

You agree to provide accurate information and use the website for lawful purposes. You must not attempt unauthorised access, disrupt website operations, misuse our services or engage in fraudulent activity.

We aim to provide accurate product descriptions, images, prices and specifications.

Customers should review the product listing before ordering, including:

• Material, dimensions, quantity and colour.
• Pack contents and included accessories.
• Intended use and usage instructions.
• Relevant safety warnings and age guidance.
• Preparation time for handmade, customised or made-to-order products.
• Any disclosed product-specific return restrictions.

Photographs may show products in a styled setting. Any accessories, tools or props not included in the purchase should be identified in the product description.

Actual colours may vary slightly due to lighting, photography and screen settings. Handmade items may have natural variations where these are consistent with the stated specifications.

These variations do not excuse a material difference between the product supplied and the product described.

Prices and applicable shipping charges will be displayed before the customer completes checkout.

Payment methods will be displayed on the website. Orders are processed after successful payment confirmation, where applicable.

If a material pricing or listing error is identified, Rachnika will contact the customer to arrange an appropriate resolution in accordance with applicable law.

Orders are subject to product availability and successful payment confirmation, where applicable.

If an order cannot be fulfilled, Rachnika will inform the customer and arrange an appropriate resolution, including a refund where applicable.

An order confirmation acknowledges receipt of an order. Dispatch confirmation will be provided separately where available.

Selected products may be handmade, personalised or made to order.

Preparation times and customisation options will be communicated before confirmation, where applicable. Customers should review names, spellings, colours, messages and other personalisation details carefully.

Changes may not be possible once production begins.

Product-specific return restrictions will be disclosed before purchase and remain subject to applicable consumer law.

Product listings should specify the materials and quantities included in a kit, as well as any tools or accessories that must be purchased separately.

Customers should follow the product instructions, manufacturer's guidance and applicable safety warnings.

Rachnika is not responsible for improper use contrary to disclosed instructions, except to the extent liability cannot lawfully be excluded.

Bulk orders may have separate minimum quantities, pricing, preparation timelines and delivery arrangements.

The agreed specifications, quantities, pricing, customisation, shipping charges and expected timelines will be communicated before the order is confirmed.

Any advance-payment, cancellation or production terms will also be communicated before confirmation and remain subject to applicable law.

Delivery estimates are indicative and may vary depending on the destination, courier and circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information. Please refer to our Shipping Policy for additional details.

Cancellation requests are generally accepted before dispatch. Once an order has been dispatched, it cannot ordinarily be cancelled through the standard cancellation process.

Returns, exchanges and refunds are governed by our Return, Exchange & Refund Policy.

Nothing in these terms excludes, restricts or waives any consumer rights or remedies that cannot lawfully be excluded, restricted or waived.

Rachnika's original branding, logo, website text, graphics and other owned or licensed content may not be copied, reproduced or commercially used without permission, except as permitted by law.

Third-party brand names, logos and trademarks remain the property of their respective owners.

Our website may use third-party payment providers, courier services, website tools and other integrations. Their services may be subject to separate terms and policies.

We aim to keep the website accessible and functioning properly. Temporary interruptions may occur due to maintenance, technical issues or circumstances beyond our control.

We will take reasonable steps to address issues affecting website availability.

To the extent permitted by applicable law, Rachnika will not be liable for indirect losses arising from circumstances beyond its reasonable control.

Nothing in these terms limits liability or remedies where such limitation is prohibited by law.

We may update these terms as our business, products, services or legal obligations change. Updated terms will be published on this page with a revised date.

Changes will not override rights that apply to existing orders under applicable law.

These terms are governed by the laws of India, subject to applicable consumer protection laws and the jurisdiction of competent authorities.

For questions, complaints or concerns, contact rachnika.craft@gmail.com.

Please include your order number and a clear description of the issue, where applicable.

Rachnika will acknowledge and address complaints within the timelines required by applicable law. Any required grievance officer details will be published on this page.