Shipping Policy

• Orders are processed after successful payment confirmation.
• Orders are generally dispatched within 4 business days.
• Customised, handmade, made-to-order and bulk orders may require additional preparation time. The expected timeline will be communicated before the order is confirmed, wherever applicable.
• Orders placed during weekends, public holidays or peak festive periods may take longer to process.
• An order confirmation does not necessarily mean that the order has been dispatched.

• We deliver to locations in India that are serviceable by our delivery partners.
• Estimated delivery timelines will be displayed at checkout or communicated after order confirmation, wherever possible.
• Delivery timelines are estimates and may vary depending on the destination, courier availability, weather, public holidays and other circumstances beyond our reasonable control.
• Tracking details will be shared once the order is dispatched, wherever tracking is available.

Applicable shipping charges will be displayed at checkout before payment.

For bulk, customised or special-delivery orders, any additional shipping charges will be communicated before the order is confirmed.

We take reasonable care to pack products appropriately for shipping. Packaging may vary depending on the size, quantity, fragility and nature of the products ordered.

Customers should retain the original packaging until they have checked their order and resolved any delivery-related concerns.

If you receive a damaged, defective or incorrect product, or an item listed in your order is missing, please contact us within 4 calendar days of delivery.

Please provide:

• Your order number.
• Clear photographs of the parcel and affected product.
• A continuous, unedited unboxing video, wherever available.
• A brief description of the issue.

Please retain the product and its original packaging until we advise you on the next steps.

We will review the available evidence and communicate the appropriate resolution in accordance with our Return, Exchange & Refund Policy and applicable law.

If your parcel is delayed, marked as delivered but has not been received, or is returned to the sender, please contact us with your order number.

We will coordinate with the delivery partner where appropriate and help investigate the issue.

Customers are responsible for providing accurate delivery details, including the recipient's name, address, PIN code and contact number.

Please contact us immediately if you identify an error. Changes may be possible before dispatch but cannot be guaranteed after the parcel has been handed over to the courier.

For shipping-related queries, email us at rachnika.craft@gmail.com or contact us through our official Instagram account, @rachnika_creatives.