Frequently Asked Questions

Rachnika is a creative platform offering art and craft supplies, DIY kits, festive products, gifting items and selected creative experiences. Our aim is to make creativity easier to explore, learn and enjoy.

Our catalogue may include art materials, craft supplies, DIY kits, festive decorations, gifting products, handmade items and customised gifts. Product availability may vary.

Suitability depends on the product. Please check the product description for the intended use, difficulty level and any instructions or safety information.

Browse our website, select your products, add them to your cart and follow the checkout instructions to complete your purchase.

Please contact us as soon as possible. Changes may be possible before dispatch, but cannot be guaranteed once an order is packed or shipped.

Cancellation requests can be made before dispatch. Once an order has been dispatched, it cannot ordinarily be cancelled through our standard cancellation process. Please refer to our Cancellation Policy.

Available payment methods will be displayed at checkout. Orders are processed after successful payment confirmation, where applicable.

Please refer to the product specifications, which should state the relevant dimensions, material, quantity and pack contents. If any detail is unclear, contact us before placing your order.

Colours may vary slightly due to lighting, photography and screen settings. Please check the written description and specifications before ordering.

Not necessarily. Each listing should specify what is included and which tools or accessories need to be purchased separately.

Opened, used, consumed, mixed, cut or altered materials may not qualify for change-of-mind returns. If the product is defective, damaged, incorrect or materially different from its description, please contact us for a review.

The product listing will indicate whether instructions are included and whether they are printed, digital or provided through a tutorial link.

Please check the age guidance and safety information on the individual product page. Some materials may require adult supervision or special handling.

Customisation may be available for selected products. Contact us or follow the instructions on the relevant product page to confirm design options, pricing and preparation time.

Gift messages and gift wrapping will be available only for products or orders where these options are offered. Please check the listing or contact us before placing your order.

Yes, you can enquire about bulk gifting, subject to product availability and order requirements. Please share the quantity, budget, customisation needs, delivery PIN code and required delivery date.

Please contact us as early as possible, especially during festivals and wedding seasons. Preparation and delivery timelines depend on the product, quantity and customisation requirements.

We deliver to locations in India that are serviceable by our delivery partners.

Processing and delivery timelines depend on the product, destination and courier. The estimated timeline will be displayed at checkout or communicated after confirmation, wherever possible.

If tracking is available, we will share the tracking details after dispatch.

Contact us at rachnika.craft@gmail.com with your order number so we can help investigate the issue.

Contact us within 4 calendar days of delivery. Share your order number, clear photographs and a continuous, unedited unboxing video, wherever available.

Yes. A continuous, unedited unboxing video is important evidence for claims involving damaged, missing or incorrect items. If you cannot provide one, contact us promptly so we can review the available evidence and applicable consumer rights.

Please raise your request within 4 calendar days of delivery.

Change-of-mind returns are not automatically accepted. Eligibility depends on the product, its condition and any product-specific terms disclosed before purchase. Applicable consumer rights remain unaffected.

Approved refunds will generally be processed through the original payment method wherever possible. The time taken for the amount to reflect depends on the payment provider or bank.

Contact us at rachnika.craft@gmail.com with the subject line Bulk Order Enquiry. Include your requirements, quantity, budget, customisation needs and expected delivery date.

Email rachnika.craft@gmail.com or message our official Instagram account, @rachnika_creatives. Please include your order number for order-related queries.