Cancellation Policy

• You may request cancellation before your order has been dispatched.
• Please email rachnika.craft@gmail.com with your order number and cancellation request as soon as possible.
• Cancellation will be confirmed after we verify that the order has not been dispatched.
• If a prepaid order is successfully cancelled, the eligible refund will be processed through the original payment method wherever possible.

If an order has already been packed or is being prepared for dispatch, cancellation may not be possible. Please contact us immediately so we can check its status.

Once an order has been dispatched and handed over to the shipping carrier, it cannot ordinarily be cancelled under our standard cancellation process.

However, this does not prevent customers from raising eligible claims for damaged, defective, incorrect or misrepresented products under our Return, Exchange & Refund Policy or applicable law.

Customised, personalised, handmade-to-order and bulk purchases may involve advance preparation or production.

Any specific cancellation conditions, production commitments or applicable advance-payment terms will be communicated before the order is confirmed.

Cancellation restrictions will remain subject to applicable consumer law.

If Rachnika cannot fulfil a confirmed order because of stock unavailability, a material listing error or another operational issue, we will inform the customer and arrange an appropriate resolution, including a refund where applicable.

Please email rachnika.craft@gmail.com with the subject line Order Cancellation – [Order Number].

An email request alone does not confirm cancellation. Please wait for confirmation from our team.