Return, Exchange & Refund Policy

Please raise a return, exchange or product-related complaint within 4 calendar days of delivery.

We recommend reporting an issue as soon as you discover it. Requests will be reviewed based on the product, the nature of the issue, the available evidence and applicable consumer rights.

You may contact us if:

• The product arrives damaged or defective.
• You receive a product different from the one ordered.
• An item listed in your order is missing.
• The product materially differs from its description or agreed specifications.
• Another issue arises for which a return, exchange, refund or other remedy is available under applicable law.

Change-of-mind returns, incorrect purchases or products that are no longer required are not automatically eligible for return. Any product-specific restrictions will be disclosed before purchase.

A continuous, unedited unboxing video is important evidence for claims involving damaged, missing or incorrect products.

To help us verify your claim, please follow these steps:

1. 1Start recording before opening the shipping parcel.
2. 2Show the sealed parcel and shipping label clearly, while avoiding unnecessary exposure of personal information.
3. 3Record the opening of the parcel continuously, without cuts, pauses or edits.
4. 4Show the products received, their quantities and any visible damage or discrepancy.
5. 5Keep the original packaging and shipping label until the issue is resolved.

Please also share clear photographs and your order number.

If you cannot provide an unboxing video, contact us promptly and explain the issue. We will review the available evidence and applicable consumer rights. The absence of a video will not automatically remove a remedy available under applicable law.

To raise a request:

1. 1Email rachnika.craft@gmail.com within 4 calendar days of delivery.
2. 2Mention your order number and the reason for your request.
3. 3Attach photographs and the unboxing video, where available.
4. 4Wait for our team to review your request and share the next steps.
5. 5Do not ship the product back before receiving return instructions.

We aim to acknowledge complaints within 48 hours. Resolution timelines will depend on the nature of the complaint and applicable legal requirements.

Art and craft materials may include paints, paper, sheets, beads, mirrors, adhesives, decorative items, tools and other consumable or reusable supplies.

• Please check the product description, dimensions, quantity, material and pack contents before ordering.
• Products sold by weight, length, sheet, piece or set will be identified in the relevant listing.
• Opened, used, consumed, mixed, cut or altered materials may not qualify for change-of-mind returns.
• If a product arrives damaged, defective, incorrect or materially different from its description, please contact us within the stated complaint window.
• Product-specific restrictions will not override consumer rights that apply under law.

Each DIY kit or bundle should specify its included materials, quantities and any tools or accessories that must be purchased separately.

If an item listed as included is missing or incorrect, please contact us with your order details and supporting evidence.

A kit that has been opened, used or partially consumed may not qualify for a change-of-mind return. This does not affect remedies available for eligible defective, damaged or incorrect products.

Handmade products may have minor variations in colour, texture, finish or design, where these variations are consistent with the product description.

For personalised and made-to-order items, please review names, spellings, messages, colours and other customisation details before confirming your order.

Changes may not be possible after production begins. Customised products may have restrictions on change-of-mind returns, but eligible claims involving defects, damage, incorrect specifications or misrepresentation will be reviewed in accordance with applicable law.

For approved returns, products should generally be unused and in their original condition, with original packaging, accessories and components where applicable.

Please do not discard or alter the product or packaging while a complaint is under review.

These conditions do not exclude remedies that customers are entitled to under applicable law.

Exchanges are subject to stock availability.

If the same product is unavailable, we will communicate the available options, which may include an appropriate alternative or refund where applicable.

If a refund is approved, it will generally be processed through the original payment method, wherever possible.

The time taken for the amount to reflect in your account may depend on the payment provider or bank. We will communicate the refund status and any relevant next steps.

The amount refunded, including any applicable shipping charges, will be determined according to the circumstances of the claim and applicable law.

If a return or exchange is approved because a product is damaged, defective, incorrect or otherwise eligible for a remedy, we will communicate the return-shipping arrangements.

For other approved returns, any applicable shipping costs will be communicated before the return is arranged.

For return, exchange or refund requests, email rachnika.craft@gmail.com with the subject line:

Return/Exchange Request – [Order Number]

Please include your contact details and a brief explanation of the issue.

Rachnika will review each request fairly and communicate the next steps.